Ordering and Shipping
Thank you for your interest in purchasing from Knife Japan. We'll do our best to make this a good experience for you.
Shipping is free for all orders and all destinations. Our shipping service of choice is Japan Post EMS International Express, a fast, safe way to send an insured and trackable order from Japan. Unfortunately postal services are still experiencing widespread disruption and where a postal service is unavailable, or is not a viable option, we’ll ship your order with DHL Express. Tracking information for the relevant shipper will be included in an automated shipping notification.
Orders will be scheduled for shipment in 1-2 business days after being received, excluding holidays. In some cases a knife may have to be custom made for you and this will take extra time. We'll keep you informed.
Please also note that here in Japan we are subject to typhoons, earthquakes, heavy rain and an unusually high number of public holidays that disrupt courier and postal services from time to time.
ESTIMATED DELIVERY TIMES
Estimating delivery times is tricky at the moment. DHL Express will be faster (generally 3-4 days) but using Japan Post EMS, from the day you place your order we estimate:
North America: 5-8 days
Europe: 7-10 days
Australia/Asia: 5-9 days
In most cases, if you live in or near a major city you will receive your order quickly. If you're in a more rural area your order will be delivered a little later but we're sure you'll be ready for that.
Please note that you may be responsible for additional duties/taxes on your order upon delivery.
Yes, some national governments collect taxes and customs duty when an overseas purchase lands. Tax and duty rates will of course vary from country to country.
Additionally, in some jurisdictions the shipping company or postal carrier will apply an administration fee to cover the collection and payment of VAT and customs duty, if those are payable.
These admin fees are higher for express items and in many cases if there is a fee applicable to your import it will be reduced if we ship your order by registered airmail. Pandemic-related disruptions mean that registered airmail is not available to all destinations.
If registered airmail is available to your country this option might add a week or more to your delivery time, but it will be a trackable, signed-for delivery. Please see here for this week's summary of international postal services from Japan, and please advise us (by email or in the order comments) if you prefer that we send your order by registered airmail.
If you have any questions about shipping or delivery, please use the contact form below.
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